This number is for company called Dr. Feet. I ordered a pair of shoes size 12 but they came in size 11. I chatted with someone online but that person informed me size 11 was the largest size. So I asked why was able to order size 12. While chatting the person asked me to email a photo of the shoes. I did. Once I did that person stopped chatting. I then called the number listed on website. It rang for a while then I had to leave a voice message. Still waiting.