Pretends to be AT&T Loyalty Program trying to offer discounts for customer retention. The will have purchased information on this account via the darkweb due to prior hacks in AT&T, and will seem legit with the accuracy of their information. Change your account p**sword *immediately* and contact AT&T's Fraud Alerts. In the end, they'll offer a "free upgrade" or "gift" - it's a lie, that's their goal. They will try to trick you into handing payment info, both charging your AT&T account for the new device and getting your card number.nnRemember: AT&T are greedy jerks. They will *NEVER* call to offer discounts for retention.