received message to call about urgent matter. spoke to a travis hall and he could not give me information pertaining to an account with chase. I insisted in getting more info and he transferred me to a Gretchen from another dept. She told me she wanted to resolve the matter but would not give me any info either. She told me that she couldn't give me any info because it was in letters that apparently were sent to me. I told her that your company called me and should be able to provide the account info, dates of last activity, something. Gretchen said she didn't call that it is automated calling. I said that's how they cover their **s. She hung up on me.
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